The club was recently made aware of significant business and fulfilment challenges being experienced by our external third-party retail partner, Elite Sports Group, who manage the online and physical retail operation of a number of clubs, including ours.
We have been working with Elite Sports Group to fully understand what those challenges are and how we might minimise any disruption for our fans. However, following further developments today, we have taken the difficult decision to end our partnership with them.
This decision allows us to proceed with our contingency plan, but will unfortunately result in the unavoidable closure of our online and physical stores for a short period of time.
We will communicate further once we have confirmed timings for reopening our retail stores, and more information on how we can ensure existing orders are fulfilled. However, in the meantime, any fans who are concerned about existing orders can contact [email protected].
With Black Friday sales and the Christmas shopping period upon us, we recognise the importance of this time of year for supporters wanting to purchase gifts and are doing all we can to resolve this issue as quickly as possible. We thank all our fans for being patient at this time and apologise for any inconvenience.