Supporter Services

Frequently asked Questions

Arrival Time

 

Turnstiles will open approximately 1 hour and 30 minutes before kick-off. We would recommend arriving with plenty of time to spare to prevent last-minute queues!

 

Away Allocations

 

Because of the rules governing allocations of away tickets, it isn’t always possible for the club to take the maximum allocations, especially if we don’t think we would sell all of the tickets. We take many factors into consideration, such as previous attendances at that ground, time and date of the fixture, whether the game has been selected for live TV coverage etc. We always try and take as large an allocation as possible, but we do have to be sensible about which allocation we decide to take due to the financial penalties incurred should we not sell the full allocation taken.

 

Cameras

 

The general rule is that small personal cameras are allowed, but anything with an additional lens such as a DSLR is prohibited. Photographs taken are for personal use only.

 

Charity Request

Due to the high number of charity requests we receive, we have to limit ourselves to supporting those that meet our criteria.

 

Please click here for full information regarding charity applications and our policy, and a copy of our Charity Application Form. For your application to be considered the following statements will need to apply:

 

- You are an employee or official representative of a charity or community group (i.e. you are not a third party raising funds on their behalf)

- The fundraising will benefit people in the Southampton and/or Hampshire area

 

We look forward to receiving your completed request form should the requirements apply, and wish you the best of luck with your fundraising activities.

 

Donate to Saints Foundation

 

Donating directly to the Saints Foundation online via JustGiving.com is a great way to support the Foundation on a one-off basis, regularly or for a specific event.

All money raised on JustGiving comes directly to the Saints Foundation.  Don’t forget to claim Gift Aid – this means an extra 25% of your donation can be added at no cost to you!

 

Thank you in advance for your support, we rely on regular donations to enable our projects to continue. By choosing to make a monthly or one-off donation, you’ll be making a real difference to the lives of disadvantaged young people and vulnerable adults. To find out how you can get involved with the Saints Foundation click here.

 

Host Family

 

If you would like information on becoming a host family, please contact us via [email protected].

 

Mascot

 

Home mascots are randomly selected from all Junior Members of the appropriate age approximately four weeks before each fixture.

 

Junior Members and Season Ticket holders can apply to be our away mascot by completing the application form available on the website, dates vary according to fixtures. Again this is a random selection from all entries. The lucky mascot will receive 2 complimentary match tickets and a full match kit. They would need to make their own travel arrangements. 

 

Matchday Dedications

 

Please view our dedicated Matchday Dedications page here.

 

Matchday Programmes

 

If you are unable to purchase a matchday programme on a matchday, you can purchase online via Ignition Sports Media.

 

Reporting an incident/poor behaviour

 

On the day, please report any incidents or poor behaviour to a steward, who will take appropriate action. Alternatively, please text ‘SFCReport’ to 60060 with a description and location of the incident, at the time of the incident.

 

Return to football following Covid-19

 

All of the information and relevant FAQs will be posted here. If you have any further questions, please get in touch with [email protected]

 

Saints Store

 

You can view the FAQs relating to our shop here.

 

Southampton Hospitality

 

If you have any questions regarding our Hospitality, you can contact our Hospitality Team via [email protected].

 

Soccer Schools

 

We run coaching courses for children aged 2-13 years old. All of the information about these courses can be found here.

We also have a parent’s guide for those who book onto courses here.

  

Storage

 

We are not able to store personal items on a matchday, so we would recommend making alternative arrangements prior to your arrival.

 

Small bags can be brought in, subject to a security search, and stored under your seat providing they do not cause an obstruction or trip hazard

 

Tickets

 

You can view the ticketing FAQs here.

SOUTHAMPTON, ENGLAND - SEPTEMBER 16: A general view ahead of the Carabao Cup 2nd round match between Southampton FC and Brentford FC, at St. Mary's Stadium on September 16, 2020 in Southampton, England. (Photo by Matt Watson/Southampton FC via Getty Images)