Frequently Asked Questions

Please note: we discourage any guests from arriving at the stadium with view to camping in the near vicinity. The stadium is located on a busy industrial estate with no welfare facilities.

Buying Tickets

Can I buy my ticket directly from St Mary’s?

No – except for Accessibility Seating all tickets are being sold via Ticketmaster. Their website is https://www.ticketmaster.co.uk/

You will not be able to buy general admission seats via Southampton Football Club

What is the box office phone number?

Tickets can only be bought online via Ticketmaster - https://www.ticketmaster.co.uk/

If you have any questions regarding your purchase from Ticketmaster please visit their Help Page here https://help.ticketmaster.co.uk/hc/en-us

If you require Accessible Seating please call our own Ticket Office on 02381 780 780

I am disabled. How can I buy accessible seats?

You can call Southampton Football Club Ticket Office on 02381 780 780. If you have any questions about your individual requirements, or the accessibility of our stadium before or after purchase please contact our Accessibility Team on 02380 711 980 or email [email protected].

Should I buy tickets from an unofficial website?

Please do not purchase tickets from unauthorised websites or outlets. You run the risk of purchasing an invalid ticket and being refused entry on the day.

Who are your registered ticket agents?

The only official ticket agent is Ticketmaster - https://www.ticketmaster.co.uk/

Can I post a photo of my ticket on social media?

Your ticket’s barcode is a unique security detail that identifies your ticket to you, the purchaser. Don’t share the barcode of your ticket with anyone, especially online, as it may be used to sell your ticket on without your knowledge. If you want to post a photo of your ticket to let your friends know you’re going, obscure the barcode so it can’t be read.

I have lost my ticket. Can I get a replacement?

Please visit the Ticketmaster Help pages for information regarding lost or missing tickets for this event https://help.ticketmaster.co.uk/hc/en-us

If you have purchased Accessible tickets directly from the venue, you can speak to the Southampton Football Club Ticket Office on 02381 780 780.

 

Disabled Visitors

 

Who do I contact if I have any accessibility questions?

Please contact our helpful Accessibility Team on 02380 711 980 or email [email protected]

Where should I sit?

If you are unfamiliar with our stadium we would highly recommend speaking to our Accessibility Team BEFORE purchasing tickets so we can assess your individual needs and advise of the best option for you or your family member/friend. If you purchase an unsuitable ticket we may not have availability to change this at a later date so please call or email first 02380 711 980 [email protected]

Are there disabled visitors’ car parking spaces?

We do have a limited number of accessible spaces available near to the stadium. These are for Blue Badge Holders only, and must be pre booked.

For full information and to book a space please contact our Accessibility Team on 02380 711 980 or email [email protected]

Can I bring my assistance dog?

We can accommodate assistance dogs, but ask that you contact us prior to ticket purchase in order for us to assess your individual needs and provide the best possible position for the comfort and safety of you and your dog – please call 02380 711 980 or email [email protected]

Is St Mary’s accessible for all?

The approach to St Mary’s is accessible from all directions.

The journey from outside the stadium to pitchside has no steps or ramps to negotiate.

There are clear signs and pictures indicating accessible toilets, access to the stadium bowl via a flat surface, lowered counters and hearing loops at the internal food and beverage units, first aid provision and so on.

Lifts are available for supporters to access hospitality or raised decks if required.

We have a Changing Places Toilet at the stadium, although we ask that you contact us prior to your visit so that we can ensure quick and easy access to the facility on the day. 02380 711 980 or [email protected]

 

Before you arrive

 

When should I arrive for my event?

Performance times and support acts can change, sometimes even on the day of the show. Give yourself plenty of time to get in, pass through security and find your seat, as we wouldn’t want you to miss anything. If your ticket only shows one time, it’s usually the time the doors open.

Can I bring my camera?

Yes – a small personal camera. We don’t allow cameras with detachable lenses or detachable flashes which resemble ‘professional’ equipment. Professional cameras and recording devices (This applies to cameras that have interchangeable lenses) are not permitted.

Can I bring my iPad/tablets to take pictures?

iPads/Tablets are usually allowed in, but you cannot take pictures or record with them, as they can block the view of others.

Am I allowed to bring bottled water in on the day?
No liquids (including water) are allowed to be brought into the venue. Empty bottles are permitted which can be filled up free of charge at our water fountains located in the Kingsland stand.

I have lost my ticket. Can I get a replacement?

Please visit the Ticketmaster Help pages for information regarding lost or missing tickets for this event https://help.ticketmaster.co.uk/hc/en-us

If you have purchased Accessible tickets directly from the venue, you can speak to the Southampton Football Club Ticket Office on 02381 780 780.

What is the easiest way to get to St Mary’s Stadium?

By Car

The roads around the stadium will be closed to traffic before, during, and after the event so please check our website for information relating to parking in the local area in the lead up to the event.

 
Shuttle Bus

There will be regular shuttle buses operating from the Train Station and the Ferry Terminal

 
By Train

The nearest train station is Southampton Central, which is just over a mile away from St Mary’s Stadium.

Southampton Central Train Station Access Information:

STAFF HELP AVAILABLE: Yes

OPENING TIMES: 24 hours a day, seven days a week

RAMP FOR TRAIN ACCESS: Yes

STEP-FREE ACCESS COVERAGE: Yes

ACCESS NOTE: Southampton Central is fully accessible to wheelchair users 24 hours a day. WHEELCHAIRS AVAILABLE: Yes

By Bus

There are two main providers of bus services in the area – BlueStar and City Red

BlueStar timetables can be found using the following link: http://www.bluestarbus.co.uk/ servicelisting.shtml


They also have full accessibility information on their website:
http://www.bluestarbus.co.uk/page.shtml?pageid=1528

City Red timetables can be found here: https://www.firstgroup.com/southampton

Full accessibility information for City Red Buses can be found here: https://www.firstgroup.com/busaccessibility

By Ferry

Red Funnel will provide a comprehensive service for this event. Full information regarding their accessibility can be found here: http://www.redfunnel.co.uk/ferrytravel/passenger-vehicle-ferryservice/accessibility/

By Taxi

There will be a designated drop off and collection point communicated to local taxi companies prior to the event. We recommend booking in advance.

Details of companies with wheelchair-accessible taxis in Hampshire can be found here: http://www3.hants.gov.uk/pttaxi

 

Show information

 

What time do the doors open?

Performance times and support acts can change, sometimes even on the day of the show. Give yourself plenty of time to get in, pass through security and find your seat, as we wouldn’t want you to miss anything. If your ticket only shows one time, it’s usually the time the doors open.

At this stage show times are TBC.

If I’m late, will I be allowed in once the show has started?

Yes.

What should I do if I have a problem at an event?

Please make your way to the closest member of staff, who will be able to assist you. Security staff will be in high visibility clothing and our ‘Happy to Help’ Staff will be wearing purple and easy to identify.

Will there be flashing lights or images at the event?

Most events use flashing images and lighting effects. Strobe effects aren’t allowed to produce more than four flashes per second. We can never guarantee that there won’t be any flashing images or lights.

 

Entry

 

Where do I enter the stadium?

There will be 4 entry points to gain access to the stadium footprint - Blue Gate, Red Gate, Purple Gate, and Orange Gate. Your ticket will indicate the best gate for you to enter. However it is important to note that your ticket will allow entry at any gate, therefore if there are large queues at your suggested gate you are welcome to walk the short distance to the next available gate to reduce congestion and queuing time. Stewards and ‘Happy To Help’ staff will be on hand to advise on the day.

Where can I find help on the evening if my ticket does not work?

Ticketmater's on-site ticket hut will be open on the evening and will be able to support with any ticketing queries or problems.

Are there any age restrictions for St Marys Stadium?

Only people aged 16 and over are permitted in the standing area. Youngsters aged five to fifteen must be accompanied by an adult in the seating area. No under-fives will be permitted at this event.

For Take That people aged 14 and over are permitted in the standing.

Only people aged 14 and over are permitted in the standing area for the Take That concerts. Youngsters aged five to fifteen must be accompanied by an adult in the seating area. No under-fives will be permitted at this event.

Can I bring my small child/baby with me to a concert?

There is a minimum age of five to attend the show. As the shows can be noisy, we don’t recommend bringing very small children to the concert. If you’re bringing a small child with you, please make sure they don’t disturb other people and remember that everyone needs a ticket. Attendees are also reminded that there may be language used that some may find offensive.

Can I take my bag into the stadium?

Only small handbags will be allowed into the arena, and all are subject to a search. Please do not bring any larger bags. We do not have any storage facilities.

Can I bring a banner to a concert?

For this event, large flags, drapes or banners aren’t allowed, and please don’t bring anything that displays inflammatory or offensive wording.

Which items aren’t allowed in the stadium?

Knives, fireworks, smoke canisters, air-horns, flares, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, illegal substances, poles and any article that might be used as a weapon and/or compromise public safety are strictly prohibited. Any person in possession of such items will be refused entry to the ground. We cannot permit large luggage bags. We also cannot permit professional filming and recording equipment to be brought onsite. We reserve the right to refuse entry with any item we deem to be dangerous or hazardous, and anything that we deem will ruin the enjoyment or viewing experience of others.

Why can’t I take a can or glass bottle into the arena seating area?

Cans and glass bottles aren’t allowed into the arena seating area for safety reasons.

Can I take food and drink into the stadium?

No food, drink or alcoholic beverage will be permitted into the stadium. There will be food options for those with most recognised food allergies. If you would like to discuss any medical concerns or needs prior to your visit please do so by contacting Southampton Football Club on 02380 711980 or [email protected]

What security measures will I have to go through before entering the arena?

Visitors and guests will be subject to a security search.

How long will these security measures add on to my entry time?

This should not add too much time, but do allow plenty of time to get through security and into the stadium to find your seat and get comfortable.

What happens if I don’t want to be searched?

Search is a condition of entry and guests will only be permitted entry after being searched.

Can I camp near the stadium?

We discourage any guests from arriving at the stadium with view to camping in the near vicinity. The stadium is located on a busy industrial estate with no welfare facilities.

 Seating

Can I stand up and dance?

Yes.

Do I have an allocated standing space?

No.

I have bought a standing ticket but have broken my leg. Can I swap my ticket for a seat?

Unfortunately we are unable to allow crutches or other walking aid in the standing area however please do not hesitate to contact us on 02380 711 980 or email [email protected] and we do our best to accommodate your requirements.


Facilities

 

Where can I smoke?

There will be designated smoking areas on the external footprint of the stadium. St Mary’s Stadium is a smoke-free venue and smoking is not permitted inside the ground.

My/my child’s hearing is sensitive. Can I get ear defenders/ear plugs?

You will not be able to purchase ear defenders/ear plugs at the stadium, so please bring these with you if you think you may need them.

Are there any cloakrooms in the stadium?

No. We are also not able to store belongings, so please ensure you only bring with you what you need and can look after.

Are there any cash machines?

There will be cash machines on site, although many of the outlets take card payments.

Are there restaurants in the stadium?

There will be food and beverage options available both outside of the stadium and in the stadium concourse areas.

Do you have Wi-Fi?

There will not be Wi-Fi available. Due to volume of people inside the stadium, event attendees should not expect the same 4G signal as in normal circumstances.

Will the bars be open throughout the event?

Yes. Bars will be open throughout the entire duration of the event, serving a variety of drinks for all.

Are there baby changing facilities?

No – we don’t allow children under 5 years old into a concert.

Where can I park?

The roads around the stadium will be closed to traffic before, during, and after the event so please check our website for information relating to parking in the local area in the lead up to the event.

Lost Property I’ve lost something. Who do I contact?

Please make your way to the nearest steward and they will be able to direct you to the lost property area. Every effort should be made to collect your lost property during or immediately after the event. For post event enquiries, please contact the stadium on 02380 711 980 or by email [email protected]

 

Hospitality

 

How can I purchase hospitality tickets?

All suite hospitality can be purchased on the Southampton Football Club ticketing site here . If you wish to purchase an Executive Box, then please call our office line 02380 727776 to discuss options.

For Rod Stewart, the hospitality is being sold via Ticket Master

What is the dress code?

Dress code for this event is smart casual. No ripped jeans will be permitted.

What can I bring on site?

No food or alcohol can be brought on site. Only small handbags will be permitted, and are subject to a search.

When will I get my tickets?

Tickets will be distributed in plenty of time before the event. Please be advised that guests will need to bring these tickets to gain entry to the evening, therefore please arrange for the enclosed tickets to be distributed individually to each guest prior to arrival to avoid delays in entering. Further information about entry points will be enclosed when tickets are sent.

Can I organise parking?

There will be no onsite parking available for guests. Please keep an eye on the event page on our website for information on how to get here and local parking or shuttle bus options.