Southampton Football Club can confirm that it will be offering 2020/21 Season Ticket Holders the option of receiving a full refund for the remaining balance of their Season Ticket.
When the club launched sales for 2020/21 Season Tickets it was with the hope that supporters would have returned to St Mary’s in increasing numbers by the end of the year. They were launched alongside the Saints Promise – a guarantee that supporters would receive a pro-rata refund for games that took place without supporters.
However, with another national lockdown in full effect, the club wants to give supporters further flexibility on their Season Ticket.
Instead of refunding Season Ticket holders on a match-by-match basis, the club will now give fans the choice to receive a full refund on the remainder of their balance, or if they would prefer, to leave the balance in their ticketing account which will carry over and be used towards future fixtures when fans are allowed back in the stadium, or against the value of a 2021/22 Season Ticket.
The club will be contacting Season Ticket holders directly via their registered email address during the week commencing Monday 8th February to explain the full options available to them and the next steps to take.
The club has already processed pro rata refunds to all Season Ticket holders for the first six home fixtures for the 2020/21 season, with refunds for the Manchester City, West Ham United and Liverpool matches being processed for fans that didn’t attend those games.
Whilst the club awaits further government guidelines on the return of fans, should supporters be able to return to watch matches at St Mary’s during the 2020/21 season, fixtures will be sold to Season Ticket holders at a pro rata value of the Season Ticket seats.
Any tickets that are made available will be sold to those who had purchased 20/21 Season Tickets, with priority being given to fans that have yet to be selected in the Season Ticket ballot and those that are in priority groups based on the number of matches they have attended.
All Season Ticket holder benefits, including 10% off retail purchases, will remain in place for the rest of the 2020/21 season period, regardless of supporters receiving a refund.
You can find out more about how the club came to the decision to refund Season Ticket holders by reading a Q&A with David Thomas, Southampton’s Chief Commercial Officer, here.