Saints Foundation Launches Helpline

time Fri 03 Apr Saints Foundation Only
Photo by Saints Foundation Media

Saints Foundation and Southampton FC staff have been putting their #SaintsAsOne scheme into action this week by calling vulnerable fans and Foundation participants.

Over the course of the week, more than 1,000 people have been checked in on during this challenging time as the lockdown within the UK continues. 

Saints staff have been contacting Season Ticket Holders aged over 70, who may be missing matches and chatting about football as much as everyone at the club is.

Matthew Silvester, Head of Ticketing and Membership, explained: “It has been great to be able to check in on some of our longest standing fans, many of whom are having to stay at home for several weeks. 

“Staff have had the opportunity to share the contact details of organisations that can provide practical support, or to ensure supporters feeling the effects of isolation get a regular call if they need one.

“We have now contacted over 400 supporters and shall continue to do so in the upcoming days and weeks.

In the community, Saints Foundation are calling more than 500 older adults each week to check on their health whilst providing advice in how to stay active. 

Over the course of the first round of calls, Saints Foundation staff were on the phone for a combined 36.2 hours, directing people to their online exercises, whilst supporting their participants to feel less isolated. 

Not only that, but Saints Foundation has now set up a helpline, which allows participants or Saints fans to get in touch if they need support or guidance during this period of social distancing. 

 

The phone calls are a vital service that allows us to stay in touch with our most vulnerable participants

Paul Hedges
Health Projects Manager

“Not being able to see these people every week has removed the one social contact that some people have. The calls have been really well received and those that we have been speaking to have said that it is so nice to still feel part of a group.” 
 
Through the Saints As One initiative, this line will help link people with that support, as well as referring to other agencies within the city who will be able to help. 

You can call 02380 727769 and get in touch with the team. 

Alternatively, if you want to get in touch with our Supporter Relations team, you can call 02380 711980 or email [email protected]. If there is no answer on the phone, please leave a voicemail and a member of the team will get back to you as soon as possible.   

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