FAQs: Covid-19 Outbreak

By SFC Media Wed 18 Mar Club
Photo by Tom Mulholland

Southampton Football Club recognises that this is a difficult period for everyone, with our priority at this time being the health and well-being of fans, staff and our local communities.

We appreciate that you may have questions you would like to ask and so to help try and answer some of those we have created an FAQs page.

We're in regular communication with the Premier League regarding the situation, and will prioritise keeping you up to date with information when we have news to share.

TICKETING & RETAIL

How can I contact the Ticket Office?
The Ticket Office is currently closed. We’re receiving a high volume of emails but will endeavour to respond as soon as possible. Please direct any questions to: [email protected].

Can I get a refund for matches already postponed?
Following the most recent Premier League statement (Thursday 19th March) we are currently waiting for confirmation on the revised Premier League schedule for the 2019/20 season. Any tickets purchased remain valid for rescheduled fixtures.

Supporters who have purchased match tickets will be able to apply for refunds once new dates are confirmed for currently postponed fixtures.

We will provide updates on when fixtures will be played as soon as we have that information to share. At the present time, ticket sales follow our terms and conditions:

If a Match is rescheduled, refunds can only be processed if written notice of the cancellation is received within 5 days of the rescheduled fixture date being published. In the event that Tickets have already been issued, they must also be returned within 5 days of the rescheduled date being published. As soon as we have further information we shall update via the website and emails to those who have purchased.

How do I return something I bought from the shop?
We will honour any refund/exchange on any product* purchased from 1st February onwards for a period of 28 days after we re-open. We can also offer exchanges and refunds via mail order.

*within our normal terms and conditions.

What happens to my Hospitality Package?
Please direct all enquiries to [email protected] or to your account manager’s mobile numbers. Office phone lines will be unavailable until further notice.

Can I still buy online?
You can still shop for Saints merchandise using our online store – online ticketing and hospitality are also live but fans are advised that fixture dates are subject to change.

CONTACT

How will you get in touch with me with updates?
You can sign-up for regular updates from the club using the form at the bottom of this page.

How can I get in touch with you?
You can get in contact with Supporter Relations using the details below. We would encourage fans to share feedback and any questions they may have:

Email: [email protected]
Telephone: 02380 711 980

COMMUNITY

Why has Saints Foundation suspended its sessions in the community?
Following Government advice and working in conjunction with Southampton FC and the Premier League, Saints Foundation has decided to suspend all non-school based sessions for an initial period of two weeks, with regular reviews beyond that point.

This decision was made to help ensure the safety of our participants, particularly those from the most vulnerable groups in society.

What plans have Saints Foundation got to support participants whilst sessions are cancelled?
Saints Foundation recognises that this is an incredibly difficult time for our community, particularly people from high risk groups.

Whilst many of our traditional sessions are currently suspended for the reasons outlined above, we are currently working on plans for the best use our resources, to support those most in need over the coming weeks and months.

We are working up these ideas at pace and expect to be able to confirm our plans in the coming days.

Will Saints Foundation fundraising events be going ahead as planned?
It has been decided that The Big Stadium Sleep Out, scheduled for Friday 27th March, will be postponed until further notice, whilst the ABP Marathon has been provisionally rescheduled for Sunday 21st June.

At the present moment, all other fundraising events will be going ahead as planned, though that could clearly change as the situation progresses. Further announcements on this will follow, as and when possible, through both Saints Foundation and Southampton FC channels.

St Mary’s Football Group Limited (which contains Southampton Football Club Limited, St Mary’s Catering Limited and St Mary’s Training Centre Limited and our affiliated charity Saints Foundation (SFC)) (“We”, “Us”) would like you to be the first to know about our latest news, special offers, events, products, services and competitions.
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