FAQ's

 

What are the prices & when can I buy?

Season tickets start at £249 for Adults in our Itchen South area and £19 for Under 11s within our Family area. Full pricing can be found here.

Season tickets are available to purchase immediately for all fans. There will only be a limited number available, so we do suggest purchasing as soon as possible

 



What Does this cover?

The season ticket will cover the 11 Premier League matches scheduled from Boxing day onwards. This includes the likes of Manchester City, Tottenham Hotspur, local rivals Bournemouth and our final match of the season against Liverpool.


This does not cover Home cup matches though we do endeavour where possible to give a priority on this seat and a favourable price.


This will not cover the home Premier league match against Brentford. This was due to be on 10 September 2022 and is yet to be rescheduled. The match was originally very close to a sell-out. Once this match has been rescheduled, we shall contact all half season ticket holders to go through options of purchasing any tickets that may be available.


 


How can I purchase?

Supporters can purchase Season Tickets by accessing their MySaints account, by calling the Ticket Office on 02381 780 780, or by visiting the Ticket Office between 9:30am – 5pm (Monday - Friday) and 10am – 2pm (Saturday). We are also open matchday mornings from 10am.


 


Where in the stadium should I sit?

 


What payment methods can I use?

Season Tickets can be paid for using a Debit/Credit card, your MySaints account credit, a combination of card and credits. We also offer a 2-instalment split payment set up where you can pay half now and the second half on January 31st with no added interest.

 

 

Instalment Option – how does it work?

We do offer a split payment option with 2 instalments, one due at time of purchase and must be made during November, the second due on 31st January. 50% will be due at each payment. This is also subject to seats being available.

 

Anyone missing the second payment, will have their season ticket suspended immediately.

 

Two-payment option:

i - One payment to be made upon the setup of plan and no later than the end of November – also subject to tickets being available.

ii – 31st January 2023

 



Can I use MySaints account credits?

You can use your MySaints account credit when purchasing your Season Tickets. This can be used in full or used as a split of card and credit. However, credit is non-transferable. Only the credit that is on the MySaints account you are logged into can be used.

 



How can I use my credits with an instalment plan?

You are not able to use your MySaints account credit as part of your instalment plan.

 

This can be refunded by filling out our credit refund request form that can be found here.

 

 

 

I have bought a membership or future matches, how does that work?

Any members who are looking to purchase will be given half their paid membership price off their season ticket. This will need to be actioned by calling the Ticket office on 02381 780 780 or by emailing [email protected]

 

If you are a member who has purchased matches later in the season, the amounts already spent can be used against a season ticket purchase. Again, you will need to contact the ticket office directly

 

 

 

Can I purchase extra season tickets for friends and/or family?

You can purchase additional Season Tickets for your friends and/or family. In order to do so online, these supporters will need to be linked to your MySaints account via Friends & Family. Please select the relevant seat from the stadium map and then assign to the friend or family member.

 

Should you be unable to do this online, please call the Ticket Office on 02381 780 780, or visit the Ticket Office window between 9:30am – 5pm (Monday – Friday) or 10am – 2pm (Saturday).

 

 

 

How can I get access to the Gasworks?

The Gasworks is now a suppotrters bar that is open to all on a first come first served basis on a matchday and is open both before and after matches and will often show other broadcasted live matches. There area also now other food and catering units set up externally on the Kingsland side of the stadium for use pre match.

 

 

Are there booking fees on Season Tickets?

Yes, there will be a £1.50 booking fee on all Season Tickets sold (excluding Enablers). This is a service charge which is used to cover costs incurred by the Club when processing transactions and to cover staffing costs.

 

 

 

How do I qualify for a Concessionary ticket?

To qualify for a concessionary Season Ticket, the supporter must meet one of the following age criteria  –
Under-11 – Must be aged 10 or under on 1st August 2022
Under-18 - Must be aged 17 or under on 1st August 2022
18-25 - Must be aged between 18 and 25 on 1st August 2022
Over-65 – Must be aged 65 or over on 1st August 2022

For those renewing who have changed age, Tickets will be adjusted automatically in the system. Should there be any issues, please contact us direct.


 

 

What is required to purchase a Disabled Season Ticket?

For those looking to purchase a new disabled season ticket, in order to be considered for eligibility you must complete the SFC access form (Link). Alongside this, you must also be in receipt of one of the below.

Middle or Higher Rate Disability Living Allowance (DLA)
Attendance Allowance (AA)
Severe Disablement Allowance (SDA)
War Disabled Pension
Certificate of Visual Impairment (CVI 2003)
Enhanced Rate PIP for the Daily Living Component, or Standard or Enhanced Rate PIP for the Mobility Component

 

All requests will be verified and discussed with the supporter. Subject to the access form and further discussion, the Disabled Season Ticket holder may be provided with a free Enabler Season ticket, although this is not an automatic award. You can contact our supporter services team to discuss in further on 02380 727980.



What are the ratios to sit in the Family Area?

To sit in the Family Area, in your purchasing group, you must have a maximum of two Adults, per one Child or Two Children per Adult – meaning you can have either one Under 18/Under 11 per Adult, one Under-18/Under-11 for every two Adults or two Under-18s/Under-11s for every one Adult.

 

 

 

I’ve bought a ticket for the wrong age group, what do I do?

If anyone buys tickets for age groups different to what we hold on the system, we will be in contact to change this and pay the relevant price before the season starts. Access cards will be withheld until this has been rectified. The club can also request proof of age on accounts.

During the season, should people be found to be using the wrong age band tickets, the Club holds the right to block entry with no refund.

 

 

 

Can I buy Car Parking?

All seasonal car parking is now closed for the season and therefore not available to purchase.

 

 

 

What if matches are played behind closed doors/reduced capacities?

Should any fixtures be played behind closed doors, or with a reduced capacity, any supporters who affected will be refunded a credit to their MySaints account.

 

 

I want to know about Hospitality Season Tickets

Whether you are new and looking to buy hospitality for the first time, or looking to upgrade your general admission seats to hospitality, you can do so by filling in your details here. One of our dedicated account managers shall then call you back. You can also call our team on 02380 727768.

 

 

 

What other benefits do I receive as a Season Ticket Holder?

The same benefits as a full season ticket holder including first option to purchase your seat for the 2023/24 season


  • Your seat guaranteed for 11 Premier League home games
  • Priority access to away tickets
  • Reduced price window and priority on home cup matches (subject to agreement with opposing team)
  • Ticket exchange facility for sold out fixtures, meaning you can resell your seat for games you can't attend
  • Window to purchase additional tickets on matches ahead of general sale
  • 10% discount on retail products, both at the Stadium Store and online
  • 10% discount on food and drink at St Mary's for the first 30 minutes after turnstiles open and for 30 minutes after select matches
  • Exclusive discounts on Matchday Hospitality upgrades for selected fixtures
  • 10% off week-long Soccer Schools for juniors
  • Reduced price Women's Team Season Ticket
  • 15% off St Mary's Christmas parties
  • Welcome pack with gift
  • Access to exclusive events
  • Exclusive Season Ticket Newsletter, including discounts and competitions

 

 

 

When will I receive my Season Ticket? Will it be digital or a physical card?

Your Season Ticket will be sent to the ticket holder within two weeks of purchase. With the current situation with the postal service we recommend buying as early as possible to ensure you receive these ahead of Christmas.

 

 

Half Season Tickets


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